Deadline for return requests
Buyers have 100 days from the date of delivery of the product to request a return.
Product packaging
The product must be carefully packaged to avoid damage during transport.
The packaging should be as similar to the original as possible.
Once completed, you must send a photo of the packaging to info@atio.it for verification.
Packaging check
After receiving the photo, our team will proceed with the verification.
If the packaging is deemed suitable, we will request collection through our logistics partner.
Product inspection
Once the product arrives at our warehouse, it will be inspected.
We will verify that it is compliant with the original and ready for resale.
Return Costs
The return cost is EUR 59.00, equivalent to the cost of the outward shipment.
Reimbursement
If the product passes inspection, we will refund the amount relating to the product only.
Shipping costs are non-refundable.
Exceptions – Customized Products
Products with non-standard coverings, considered customized, are not subject to return.
For any questions or clarifications, you can contact us:
Email: info@atio.it
Telephone: +39 351 361 5196
